Privacy Statement

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Our Commitment to Privacy

Your privacy is important to us. This website, http://sapience.net (the “Site”), is owned and operated by Sapience Analytics (“Sapience”). This Privacy Policy describes how we collect, use and disclose information that we may obtain about you off line or through the Site. It does not apply to those sites that do not display or link to this Privacy Policy. When you provide information to us offline or via our Site, we protect it according to this Privacy Policy. Your use of this site is also subject to the Terms of Use. Please review the Terms of Use for additional detail regarding your use of this site. By using this Site, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Policy. If you do not agree to this Privacy Policy, do not use this Site.

What Personal Information Does Sapience Collect?

On Sapience’s Site, you can request information, subscribe to marketing or support materials, download software, enter a contest, apply for a job, respond to promotional campaigns, participate in discussion groups or forums, or register to a secure extranet site to obtain access to webinars, product information, knowledge center, support, services and training. Sapience will collect personal information from you for these purposes. Personal information for purposes of this Privacy Policy is information that identifies or can identify a specific individual. Sapience may collect information about individuals such as their name, telephone number, email address and contact preferences. Personal information collected online may be supplemented with information you provide to Sapience through other Sapience services, as well as other sources such as trade shows or seminars, as well as other data appending methods. Sapience does not collect personal information when you visit Sapience’s Site unless you choose to provide it to Sapience.

How Does Sapience Use Personal Information?

Sapience will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to welcome you, to help you complete a form, to deliver products or services to you, and to provide ongoing service and support. Occasionally we may use your information (i) To contact you to keep you up to date on the latest product announcements, software updates, software upgrades, system enhancements, special offers, and other information (ii) To complete surveys that we use for marketing and quality assurance purposes (iii) To send promotional mailings to inform you of other products or services available We may also use information submitted as part of a job application or inquiry to contact you as part of the recruiting and hiring process. Sapience’s Site may provide on-line newsgroups, chat forums and blogs for our users. Any information that you disclose in these forums becomes public information, which could be read, collected or used by other users to send you unsolicited messages. You should exercise caution when deciding to disclose your personal information. In addition, we may use aggregate demographic information to improve our websites, but that information is not personally identifiable.

Sharing Your Personal Information

Sapience contracts with business partners, service providers, authorized third-party agents or contractors (“Service Providers”) in order to provide a requested service or transaction, including processing orders, hosting websites, hosting event and seminar registration and providing customer support. Sapience may share personal information with its Service Providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers’ business needs. We will only provide these Service Providers with the minimum amount of personal information necessary to complete the requested service or transaction and we require that they treat personal information consistent with the terms contained in this policy. Unless otherwise dictated by law or agreement, Sapience is not responsible for any improper use by such Service Providers. We may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. Sapience will use reasonable efforts to limit the personal information it provides for these purposes. We may collect and share personal information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Sapience’s terms of use, or as otherwise required by law. We may share your personal information within Sapience or any of our worldwide locations for purposes of data processing or storage. We will not sell rent or otherwise provide your personal information to third parties for marketing purposes unless you have granted us permission to do so.

Choice and Access

Sapience does not require that customers, business partners or non-employee visitors to the Sapience Site provide Sapience with personal information. The decision to provide personal information is voluntary. If you do not provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested. You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below. Please note that you may continue to receive materials while we are updating our lists. In countries where required by law, Sapience will offer you the opportunity to opt in before promotional materials are sent to you. This will not apply to the receipt of mandatory service communications that are considered part of certain Sapience services, which you may receive periodically unless you cancel the service. Sapience strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data integrity. To access and/or correct information, you can do so online or notify us via the appropriate method below. Sapience Analytics, Telephone 91 20 25510090, Attn: ‘AVENIR’, 2nd Floor, Bapusaheb Purandhare Lane ,Shivajinagar, Pune 411004, India. Please include your name, title, company name, and e-mail address.

Unsubscribing

If you do not want Sapience to contact you for marketing purposes by email, postal mail, fax and/or phone, you may unsubscribe by sending an email to sales@sapience.net or by calling us at the above telephone number, or writing to us at the above address. Please provide us with your name, email address and the title of the marketing material you wish to unsubscribe from or information you do not want us to share with other organizations. If you are sending an email, place the word UNSUBSCRIBE in the subject line.

Security of Your Personal Information

The security of your personal information is very important to Sapience. We have in place physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access.

Collection and Use of Non-Personal Information

In some instances Sapience may collect non-personal information-data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: We may collect (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance, and effectiveness of the website and our products. Please read the “Cookies” section below for more information. We also may collect information such as deployment, configuration, and usage pattern so that we can better understand customer usage and improve our website, products, services, and advertising.

Cookies

Sapience may use “cookies” or similar technologies to collect certain information about you (such as IP addresses and domain names) to recognize and recall certain information about you when you visit our site, and to enable us to know when you have visited our site. We do this to enhance your use and the performance of the Sapience Site. If you do not want to enable the use of cookies, most web browsers have an option that allows you to reject or refuse cookies. If you elect to refuse cookies, it may affect or limit your use of the Sapience Site. As is true when you visit most web sites, Sapience may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), and date and time. Sapience may also use embedded URLs and embedded pixels to capture additional information.

Links to Non-Sapience web sites and Third Parties

The Sapience.com web Site may provide links to non-Sapience Sites we believe may be of interest to you. Those sites are beyond our control. You are advised to check the privacy policies and terms of use of any non-Sapience Sites before providing your personal information to them.

Enforcement of this Privacy Policy

Sapience uses a self-assessment approach to assure compliance with this Privacy Policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the principles. Interested persons may raise concerns using the contact information provided, and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information in accordance with these principles. If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using an independent resource mechanism as a third party resolution provider. If you have questions regarding our compliance with this Privacy Policy please contact us by making a written submission to Sapience’s Office ‘AVENIR’, 2nd Floor, 1204/16 Bapusaheb Purandhare Lane, Shivajinagar, Pune 411004, India or send an e-mail to sales@sapience.net

Policy Updates

Sapience may amend this Privacy Policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated.

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