Vendor management and governance programs often fall short for one of the following reasons:
1. The client and vendor teams view the governance programs and meetings as once-a-quarter events in which to raise concerns and problems, instead of seeing them as a time for valuable feedback and value creation.
2. The program relies on manual reports, the data of which is collected from disparate tools. This decreases transparency and trust in the engagement.
3. The program is not linked to overall business objectives. When it is, the program often remains reactionary instead of proactive.
The Sapience outsourcing governance solution provides the data and visibility you need to establish a culture of collaboration, co-ownership and value creation.
You can now create new SLAs, metrics and programs to align the efforts of your outsourcing vendors with results that matter to your business.