There are some good reasons vendor management and governance programs fall short. The client and vendor teams see the governance programs and meetings as a quarterly or half yearly meetings to raise concerns and problems rather than a valuable feedback and value creation program.
Most the governance programs rely on manual reports that are collected from disparate tools that does not help build transparency and trust in the engagement.
Linking governance programs to overall business objectives is a challenge, most companies do not do it and their governance programs are reactionary at best.
But there is a better way. Sapience outsourcing governance solution provide the data and visibility you need to establish s culture of collaboration, co-ownership and value creation. You can now create new SLA’s, metrics and programs to align effort of your outsourcing vendors to results that matter to your business.