Many large companies in India have offices in distant (and low cost) suburban locations in the city, and offer bus transport for employees. At one site where our product, Sapience was deployed, the client had a bus service with 10 AM arrival and 6:30 PM departure times. It was expected that of the 8.5 hours at the office, around 6.5 to 7 will be available on work. As is common at all installations, Sapience initially baselined the time on actual work at between 5.5 to 6 hours. With the self-awareness that Sapience generates at individual and team level, the work hours climbed steadily to around 6.2 hours but would not go up further.
Then it was noticed that total estimated time in office (on work, as well as lunch, breaks etc.) was also only 8, instead of 8.5. It turned out the bus routinely arrived 15 minutes late due to traffic, then employees would take time to settle in. In the evening, everyone would leave 10-15 minutes early to ensure that they got the early bus. Tweaking the bus timings became the solution – obvious only because of the facts provided by Sapience.